Sorry, Black-Friday is Canceled and we're doing a Dec. 3rd Special instead!
Ok, hear is what has happened. We never planned to do a Black-Friday Special this year until the last minute when we got a lot of request for it. Well, we had already given our manufacturing team the week off for Thanksgiving and that was the first problem. It was a problem because we only do small manufacturing runs to help keep our product fresh. Also, our manufacturing team consists of mostly mothers and wives hat work part-time and this allows them to spend more time with their families.
During this past week we sold more Magnesoothe than we expected and our stock was starting to run low. We made the decision to place some of our multi-items (i.e. 2x Half Gallon) on our out of stock list so we would have plenty of singles on hand to offer to anyone that wanted to capitalize on the sale.
This did not go over well with some people. In fact, one individual claimed that we were trying to "con them!" If there is one thing that we have tried to do with this company, other than providing the best quality Magnesium oil on the market, is we have tried to go above and beyond in providing excellent customer service. We never want people to see us as just another company. We want people to see us as a group of people that care! We are care about our customer because without you, we are nothing!!!
We received a few phone calls and e-mails about the sale's time frame being confusing and it interfering with individuals who honor the Sabbath, and of course people did not like the fact that some of the muti-itmes were out of stock. This is my fault, trying to please everyone on short notice: offering a Black-Friday Sale at the last minute when we let our manufacturing team off and were low on stock already, putting it on a date that we thought would be more convenient but did not consider the Sabbath, doing the sale in a time frame that was confusing, and labeling items to be "out of stock" but with no explanation.
My sincerest apologies to all that this may have inconvenienced!
So here is how we are going to make it up to you. We are moving the special to December 3rd, 2012 and raising the discount from 35% off to 40% off (read below for details.) By this date we should have no problems with our inventory.
Sincerely, Drew Banks (Operations Manager)