Return Policy

Shipping Problems?

Make sure your address is entered correctly, or your package may be returned as undeliverable. You would then have to place a new order. Save time and avoid frustration by entering the address in the appropriate boxes and double check for errors.

Do you give refunds on Mg¹² products?

Yes, Mg¹², LP does give full refunds for your online purchases. If you are unsatisfied with our products in any way, please return any unused portion within 30 days of purchase for a full refund.

If you purchased our product(s) in a store, you are subject to the stores' return policy. Please contact them for instructions. In most cases, the store will give you in-store credit for the return if not a refund.

What documentation do I need when returning product(s) purchased online?

Include your Name, Address, Phone Number, Email, Order Number and Reason for Returning the Product(s).

How do I send the unwanted products back for a refund?

Package and ship the product(s) and your documentation to:

Mg¹², LP
8604 Ellisboro Road
Stokesdale, NC 27357

How much time do I have?

You have 30 days from receipt of your order to return your unwanted product(s). We must receive your unwanted product(s) within that 30 days.

How long will it take to get my refund?

Please allow 30 days from receipt of your package to process your return/refund. Refunds will be given by the same method used to purchase our product initially. 

What if my order arrives damaged?

When a package is damaged, we will try and rectify the situation promptly. Please call us at 1.877.331.4252 from 9–6 EST Monday through Friday. You may need to submit documentation of the damage.

For international orders it can be a different story. Trying to rectify an international order that has been damaged can take a long time (3-8 months). Because USPS contracts with 2nd or 3rd party shippers to make the final delivery of packages, it is even possible that a claim will be denied.